Shipping policy
2. SHIPPING POLICY
Free Worldwide Shipping
AIRWAY™ offers free standard shipping on all orders worldwide. No minimum purchase required.
Processing Time
Orders are processed within 1-3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.
Estimated Delivery Times
- United Arab Emirates: 3-7 business days
- United States and Canada: 7-14 business days
- United Kingdom and Europe: 7-14 business days
- Australia and New Zealand: 10-18 business days
- Rest of World: 10-21 business days
Please note that delivery times are estimates and may vary depending on your location and local customs processing. AIRWAY™ is not responsible for delays caused by customs or local postal services.
Order Tracking
Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on our shipping partner's website.
Customs and Import Duties
International orders may be subject to customs duties and import taxes, which are the responsibility of the buyer. AIRWAY™ has no control over these charges and cannot predict their amount. Please contact your local customs office for more information.
Lost or Undelivered Packages
If your order has not arrived within the estimated delivery window, please contact us at hello@airway.fit. We will work with our shipping partners to locate your package. If your package is confirmed lost, we will send a replacement or issue a full refund at no additional cost to you.